At SSBA Innovations Limited, we believe that Client service is an essential element for the growth of the Company, and we want to provide the best Client’s experience while using our products, service, and information. To make sure that the company's grievance redressal process is more significant and valuable , this system has been set up to analyze and solve all customer grievances in real-time and take suitable action to avoid their occurrence in the future.

We try to ensure that the redressal process aims to be helpful and permissible within the given framework of rules and regulation.

Grievance Redressal Mechanism

Clients are required to approach the Company directly to register a complaint through any of the touch points mentioned below, and in the normal course can expect a response within 2 business days of raising the issue.

Level 1

If a Client has any grievances/complaints, the Client can send an email on support@tusharplanner.com

Level 2

If the Client’s issue is unresolved after a period of 7 days from the date of first raising the issue at Level 1 or if the Client is not satisfied with the response provided at Level 1, the Client may, post completion of a 7-day period from the date of first raising the issue at Level 1, write to the Compliance/Grievance Officer on grievance@tusharplanner.com

Note: If any query/ complaint requires additional time, the Company will inform the Client the reason for the delay and provide expected timelines for resolution of the issue raised.

Thank you for your encouragement! We will always try to give our best and seamless service.